SHOPWITHFIDOS

Terms & Conditions

Last updated: July 2026

These terms apply whenever you place an order through the ShopWithFidos website. By submitting an order, you agree to them.

Pay on Delivery

ShopWithFidos operates on a Pay on Delivery basis. You do not pay anything at the time you submit your order online. Payment, in cash or by bank transfer, is made directly to our delivery agent once your item has arrived and you've had the chance to check it.

To keep delivery reliable and affordable for everyone, please only place an order if you genuinely intend to receive and pay for it. Orders that are placed without a real intention to buy, or where the customer is unavailable to receive delivery, use up delivery capacity that could go to a genuine order.

Order confirmation

After you submit an order, we'll contact you by phone or WhatsApp, usually within a few hours and always within 24 hours, to confirm your delivery address and preferred timing before your item is dispatched.

Delivery

Delivery timing depends on your location. As a general guide, addresses within Lagos typically arrive within 24 hours of confirmation, while other states typically take 2 to 3 business days. These timeframes are estimates, not guarantees, and can vary due to factors outside our control, such as courier delays, weather, or address issues.

If you're not available to receive your order at the agreed time, please let us know in advance so we can reschedule. Repeated missed deliveries without notice may result in the order being cancelled.

Pricing

Prices shown on the website at the time you place your order are the prices that apply to that order. Prices may change for future orders, including as a result of promotional pricing windows ending.

Product condition

You're welcome to inspect your item when the delivery agent hands it to you, before you pay. If the item is not as described, you may decline it at that point. Once you've accepted and paid for an item, please contact us promptly if you discover any issue, and we'll do our best to make it right.

Returns and issues

If your item arrives faulty or not as described, contact us within 48 hours of delivery with your order reference number, and we'll work with you to resolve it, whether that's a replacement or another solution appropriate to the issue.

Cancellations

You may cancel your order any time before it's dispatched by contacting us on WhatsApp with your order reference. Once an item has been dispatched for delivery, cancellation may not be possible.

Limitation of liability

ShopWithFidos aims to provide accurate product descriptions and reliable delivery, but we do not guarantee that the website will be error-free or that delivery will always be completed within the estimated timeframes. To the extent permitted by law, our liability is limited to the value of the order in question.

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Changes to these terms

We may update these terms from time to time. Continued use of the website after changes are posted means you accept the updated terms.